"We are what we repeatedly do. Excellence, then, is not an act, but a habit."- Aristotle
As a consultant or entrepreneur, you have to keep your ear to the ground.
You have to stay in touch with your customers. 
- Contact: call, email, visit, etc. Make contact
.
- Catch Up: Find out what has happened...
implementation, developments, etc.
- Check In: See what you can extend or expand
.
Your communications need to help you communicate:
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